Employee Experience by Design
Learn how to use service design to understand and improve the end-to-end employee experience.
This course equips HR and People & Culture teams with practical tools to map the employee journey, identify friction points, and design better workplace experiences. From recruitment and onboarding through to development and offboarding, participants learn how to uncover insights and create meaningful improvements.
Organisations that invest in employee experience see stronger engagement, better performance and improved organisational
What You’ll Learn
How to map the employee journey across the full lifecycle
How to gather qualitative insight from employees
Identifying critical touchpoints and pain points
Using service blueprints to understand internal interactions
Prioritising opportunities for improvement
Roadmapping future service improvements
Format:
Teams Course Online or in Person.
Group Size:
4–10 participants
(Larger groups available on request)
Duration:
4 × 90-minute sessions over four weeks (at a time that suits)
Approach:
Practical frameworks
Demonstrations
Guided reflection
Post-session quizzes
Price:
$1000 Per person neg
Ideal for…
HR and People & Culture teams
Organisational development teams
Transformation and strategy teams
Leaders responsible for employee experience
Typical Outcomes
After the program, teams typically leave with:
A mapped employee experience journey
Identified priority improvement opportunities
A shared service design framework
A roadmap for future employee experience initiatives
About the Instructor
Neil Simpson is a Human-Centred Design and Innovation specialist with nearly 30 years’ experience working across Europe and Australia.
He has contributed to the design and strategy of 150+ products and services and has mentored more than 600 professionals across government, corporate and start-up sectors.