Inclusive Design Fundamentals
Format:
Teams Course Online or in-house.
Group Size:
4–10 participants
(Larger groups available on request)
Duration:
Flexible delivery options:
2-hour weekly sessions
Half-day workshops
Full-day workshops
Delivered online or in-house.
Approach:
Each session combines:
Practical theory
Live demonstrations
Hands-on exercises
Reflection activities
Short post-session quizzes
Participants leave each session with tools they can immediately apply to their work.
Price:
Subject to group size
Design products, services and experiences that work for more people from the start.
Inclusive Design Fundamentals introduces teams and individuals to practical tools and mindsets for designing services that work for diverse users across abilities, backgrounds and contexts. Learn how to identify exclusion, embed accessibility, and create experiences that are usable, equitable and valuable for everyone.
Inclusive design recognises the full range of human diversity — including ability, age, language, culture and context — and seeks to remove barriers that prevent people from participating fully in products and services.
Problems This Course Solves
Many organisations want to create inclusive services but struggle to translate good intentions into practical design decisions.
This course helps teams overcome common challenges such as:
Designing services that unintentionally exclude users
Treating accessibility as compliance rather than design quality
Lack of diversity in research and testing participants
Digital services that fail for users with different abilities or contexts
Limited awareness of bias in design decisions
Difficulty embedding inclusive practices into everyday product or service development
Inclusive design aims to identify and remove barriers that create exclusion and ensure products and environments work for the widest possible range of users.
What you’ll Learn
Participants will gain a practical understanding of how to design for diversity and reduce exclusion.
Key learning outcomes include:
Understanding inclusive design principles and why they matter
Recognising bias and exclusion in products, services and systems
Differentiating inclusive design from accessibility compliance
Conducting inclusive user research
Designing with diverse capabilities, contexts and needs in mind
Applying inclusive design heuristics to digital and service experiences
Integrating accessibility and usability into design workflows
Using inclusive design to unlock innovation opportunities
Typical Outcomes
After completing the course, participants typically:
Identify exclusion points in existing services
Improve accessibility and usability across digital and physical touchpoints
Expand design thinking beyond “average users”
Apply inclusive research and testing methods
Design more resilient, flexible and adaptable service experiences
Build greater empathy for diverse user needs
Organisational Benefits
Embedding inclusive design practices helps organisations create better services and reach more people.
Benefits include:
More usable and accessible products and services
Reduced risk of exclusion or compliance issues
Improved customer and employee experience
Stronger innovation through diverse perspectives
Increased market reach by serving broader audiences
More resilient service systems that work across different contexts
Inclusive design often leads to better solutions for everyone because features created for specific needs frequently benefit wider audiences.
Course Topics
Topics may include:
Introduction to Inclusive Design
Accessibility vs Inclusive Design
Understanding Human Diversity
Bias and Exclusion in Design
Inclusive User Research Methods
Designing for Different Abilities and Contexts
Accessibility Principles for Digital Products
Inclusive Content and Communication
Inclusive Design Heuristics and Frameworks
Evaluating and Improving Existing Services
Participants work through practical exercises and real-world case studies to apply the concepts immediately.
Ideal for…
This course is designed for individuals and teams involved in designing or delivering services.
Ideal participants include:
UX and service designers
Product managers
Digital teams
Policy and government teams
HR and employee experience teams
Strategy and innovation teams
Customer experience professionals
Organisations seeking to improve accessibility and inclusion
No prior design training is required.
About our instructors
This course is delivered by experienced practitioners in human-centred design, service design and innovation.
Our instructors have worked with government departments, corporate organisations and not-for-profits to design inclusive services that work for real people in real contexts. The training combines practical design tools, real case studies and hands-on exercises to help teams embed inclusive design into everyday work.
Participants leave with practical frameworks and techniques they can apply immediately within their organisation.
Bring This Course to Your Team
This course can be delivered online or in-house and tailored to the needs of your organisation.
To discuss delivery options or request a proposal contact EXP Studio.